Refund & Return Policy
This Refund & Return Policy explains how return and refund requests are handled for purchases made through stradasportsstore.com, operated by GLOBAL INTEGRATED MARKETING COMMUNICATION GROUP HOLDINGS LIMITED.
1. Right of Withdrawal
Customers may request a return where permitted by applicable consumer rules and the conditions of the specific purchase. Return eligibility may depend on product type, condition, hygiene requirements, customization and other order details.
This policy does not limit mandatory rights that may apply under relevant consumer protection laws.
2. How to Request a Refund
To request a refund or return, contact us at info@stradasportsstore.com. Please include your order details, product information, reason for the request and any relevant photos if the product arrived damaged or defective.
Support will review the request and provide instructions where the return is eligible.
3. Product Condition
Returned products should be unused, complete and in the condition required by the return instructions, unless the item is defective or damaged on arrival.
Products should be returned with original packaging, accessories and documentation where applicable.
4. Return Shipping Costs
Return shipping responsibility may depend on the reason for return, product condition and applicable rules. If the return is due to customer preference, return shipping may be the customer's responsibility unless otherwise stated.
If the product is confirmed defective, incorrect or damaged on arrival, support will review the appropriate resolution.
5. Refund Timeline
Approved refunds are processed after the returned product is received and reviewed, or after the request is otherwise approved by support. Processing times may vary depending on payment method, payment provider and bank processing times.
6. Defective Product
If a product appears defective, contact info@stradasportsstore.com with photos, order details and a clear description of the issue.
We may request additional information to assess the issue and determine the appropriate resolution.
7. Items Not Eligible for Return
Some items may not be eligible for return for hygiene, safety, customization, final sale or other product-specific reasons. Any special limitations may be shown with the product or provided during the return review process.
8. Simplified Procedure
To help us process your request efficiently, please follow these steps:
- Contact info@stradasportsstore.com.
- Provide your order details and contact information.
- Describe the reason for the return or refund request.
- Attach photos if the item is damaged, defective or incorrect.
- Wait for return instructions before sending any product back.
9. Contact for Refunds and Returns
Refund and return questions can be sent to: info@stradasportsstore.com.