Shipping Policy
This Shipping Policy explains how delivery information is handled for orders placed through stradasportsstore.com, operated by GLOBAL INTEGRATED MARKETING COMMUNICATION GROUP HOLDINGS LIMITED.
1. Delivery Times
Estimated delivery times may vary depending on product availability, destination, carrier operations and external conditions. Delivery estimates, where available, are displayed during the order process or provided after dispatch.
Shipping timelines may be affected by public holidays, customs checks, weather events, courier delays or incomplete delivery information.
2. Shipping Costs
Shipping costs, if applicable, are shown during checkout before the order is completed. Costs may depend on destination, shipping method, product type, package size or other order-specific conditions.
3. Partner Couriers
Orders may be delivered by third-party courier or logistics providers. The specific courier may vary depending on the delivery address, warehouse availability and available shipping services.
Courier performance, delivery scans and route updates may be managed directly by the carrier.
4. Order Tracking
When tracking is available, customers may receive tracking information after dispatch. Tracking links or updates may take time to appear after the package is handed to the courier.
If tracking does not update immediately, please allow additional time for the carrier system to refresh.
5. Cash on Delivery and Payment-Related Delivery Conditions
If a payment or delivery method includes special conditions, those conditions will be displayed during checkout where applicable. Customers are responsible for providing accurate contact and delivery details.
6. What to Do If the Package Does Not Arrive
If a package does not arrive within the expected timeframe, contact us at info@stradasportsstore.com. Please include your order details, delivery address and any tracking information available.
7. Damaged Package
If a package appears damaged upon delivery, keep the packaging and take clear photos of the parcel and product. Contact us at info@stradasportsstore.com as soon as possible so the issue can be reviewed.
8. Unreachable or Incorrect Addresses
Customers are responsible for providing complete and accurate shipping information. If delivery cannot be completed because the address is incorrect, incomplete or unreachable, additional handling may be required.
A reshipment, return to sender or additional delivery attempt may depend on courier procedures and order conditions.
9. International Shipping
International delivery availability may vary by destination. Duties, taxes, customs fees or import charges may apply depending on the destination country and local regulations.
Where applicable, customs processing may affect delivery timelines.
10. Shipping Support Contact
For shipping questions, contact: info@stradasportsstore.com.